Troubleshooting

Online assessment messages

Message What It Means
Student message:
Your assessment isn't ready.
The student selected Star CBM before you were ready. Watch the prompts on the screen for when the student should log in and open Star CBM. The student can wait for the assessment to be ready, or the student can select Go Back if the assessment is not being started at this time.
Student message:
Your teacher stopped the test.
The teacher may have canceled the assessment, or the teacher may have lost a connection or closed the browser. The student selects OK. The assessment will not be scored.
Teacher message about problems with the connection to the student device The student may have closed the browser or lost a connection. Select OK. You will need to restart the assessment.

An assessment was given under the wrong student's name

You can transfer the assessment score to the correct student as long as that student is in the same school and the assessment was taken this school year. See Transferring Star CBM assessments.

The form I see when scoring doesn't match the printed form

Each student is assigned a different assessment form. When you choose the Mixed or Print format, be sure to print and use the form(s) for each individual student's assessment.

I need to remove an assessment

If you need to remove an assessment that you have printed materials for but have not administered, select the Enter Scores or In Progress message for that student on the CBM Assessments tab in the Star Record Book. Then, select Remove.

If you need to deactivate an assessment that has been scored, perhaps because something interfered with the student's ability to complete the assessment according to his or her ability, you can deactivate the assessment. Scores from deactivated assessments are not shown in the student's records. You can reactivate assessment scores that have been deactivated if necessary.

A student has an Incomplete Assessment message

This happens when the assessment was interrupted, perhaps because the teacher (and possibly the student) closed the browser before the assessment was finished. Since Star CBM assessments are brief, an incomplete assessment cannot be completed if it is interrupted without compromising its validity. Select the Incomplete Assessment message, then select Remove Incomplete Assessment. Then, administer a new assessment to the student.

A student's score is very high

When you enter or edit scores, be sure that the time taken for the assessment is accurate. If you mistakenly enter a very short amount of time (such as 1 second), you will see abnormally high scores. This is because the software is extrapolating the number correct to what the student would have answered correctly in the allotted time. Incorrect times will lead to incorrect scores for students.