Clearing Locks for Students District-Wide

A student account becomes locked when a student enters an incorrect password 6 times in a row. Students with locked accounts can log in again after 5 minutes or when the lock is cleared by personnel. These steps show how district-level administrators can clear locked students across the whole district.

1. On the Home page, select your name in the upper-right corner. In the drop-down list, select Manage Apps & Users.



2. Select Users.
3. Select Edit Multiple Students under "Students."
4. Under Lockouts and Passwords, select District-wide Account Actions.
5. In the row for Unlock User Accounts, select Unlock Students. A small green message will appear at the top of the page saying the students have been updated.



6. When you have finished unlocking student accounts, select Done.