Clever Integration - Errors

On this page, you can see a list of the errors that have been encountered during Clever integration.

Errors for the most recent date are shown; to see errors for a different sync date, use the Sync Date drop-down list to choose the date.

Most errors will tell you what corrections need to be made in Clever before you sync again. The table below lists the errors you may see and explains what actions you can take to correct the errors.

Error Type Solution Shown What to Do Next
Connection Try again. Contact support for further assistance. Select the Try again link to try syncing again. If you get the error again, contact Renaissance support.
Course Add one or more courses to Clever. There are no courses in Clever, and courses are required in Renaissance. Add your courses and their associated classes to Clever before syncing Clever with Renaissance again.
Complete required ID and/or Name fields for course name in Clever. The course named in the error is missing an ID, a name, or both in Clever, and this information is required for Renaissance. Add the missing information in Clever; then, sync Clever with Renaissance again.
District Add one or more districts to Clever. Clever doesn't include district information, which is required in Renaissance. Add your district information in Clever; then, sync Clever with Renaissance again.
Completed required ID and/or Name fields for district name in Clever. The district in Clever is missing an ID, a name, or both, and this information is required for Renaissance. Add the missing information in Clever; then, sync Clever with Renaissance again.
District Admins Completed required ID, First Name, Last Name, and/or Email fields for district administrator name in Clever. The district administrator named in this error message is missing some information that is required in Renaissance; this may include an ID, first name, last name, and/or email address. Add the missing information in Clever; then, sync Clever with Renaissance again.
School Add one or more schools to Clever. Clever does not have information about the schools that your students, teachers, and classes are in. School information is required in Renaissance. Add school information in Clever; then, sync Clever with Renaissance again.
Complete required ID and/or Name fields for school name in Clever. The school named in this error message doesn't have an ID and/or name; both are required in Renaissance. Add the missing information in Clever; then, sync Clever with Renaissance again.
School Admins Completed required ID, First Name, Last Name, and/or Staff ID fields for school administrator name in Clever. The school administrator named in this error message is missing some information that is required in Renaissance; this may include an ID, first name, last name, and/or staff ID. Email addresses are also required for personnel. Add the missing information in Clever; then, sync Clever with Renaissance again.
School Year Enter a school year or update the school year start date in Renaissance to align with the start date of term in Clever. When you sync Clever data with Renaissance, the current Renaissance school year start date is compared to either the school year start date specified in Clever (if available) or the start date of the earliest term specified in Clever. (That term is identified in this error message if one is available.) You will see this error if Clever has no school year specified and/or the start date of the earliest term in Clever does not match the Renaissance school year start date. Enter or update the information in Clever, or change the school year start date in Renaissance; then, sync Clever with Renaissance again.
Enter a school year or update the school year end date in Renaissance to align with the end date of term in Clever. When you sync Clever data with Renaissance, the current Renaissance school year end date is compared to either the school year end date specified in Clever (if available) or the end date of the latest term specified in Clever. (That term is identified in this error message if one is available.) You will see this error if Clever has no school year specified and/or the end date of the latest term in Clever does not match the Renaissance school year end date. Enter or update the information in Clever, or change the school year end date in Renaissance; then, sync Clever with Renaissance again.
Extend School Year Clever terms are extending beyond the school year set in Renaissance. Select Edit. In the window that opens, you can choose whether to extend an existing school year or to create a new one. If you choose Extend School Year, use the date field to select or enter a new end date. If you choose Create School Year, enter or select the dates. Note that the Renaissance school year must include the dates of the Clever terms, and the Renaissance school year cannot be more than 365 days long.
Section Add one or more sections in Clever. Clever has no sections specified. Sections are required for Renaissance (where they are classes). Add the missing information in Clever; then, sync Clever with Renaissance again.
Complete required ID, Course, and/or School fields for section in Clever. The section named in the error message is missing an ID, the associated course, and/or the associated school in Clever. This information is required for Renaissance classes. Add the missing information in Clever; then, sync Clever with Renaissance again.
Student Add one or more students in Clever. There are no students in your Clever data. Add students in Clever; then, sync Clever with Renaissance again.
Complete required ID, First Name, Last Name, SIS ID, Username, and/or School fields for student name in Clever. The student named in this error message is missing some information that is required in Renaissance; this may include an ID, first name, last name, SIS ID, user name, and/or school. Add the missing information in Clever; then, sync Clever with Renaissance again.
Term Complete required ID, Name, Start Date, and/or End Date fields for term name in Clever. The Clever term named in the error message is missing information that is required in Renaissance; this may include an ID, name, start date, and/or end date. Add the missing information in Clever; then, sync Clever with Renaissance again.
Enter a valid start date/end date for term name in Clever. In Clever, make sure the term mentioned in this error message has start and end dates that are within the Renaissance School year. Then, sync Clever with Renaissance again.
Enter a start date that is before the end date in Clever. In Clever, the term mentioned in this error message has a start date that is after the end date, so it is invalid for Renaissance. Correct the term's start and/or end dates in Clever; then, sync Clever with Renaissance again.