Checking Your Connections to Renaissance Software (Support)
Follow the steps below to make sure that you can access all servers used by your Renaissance site.
Who can do this with default capabilities?
District Administrators, District Staff, School Administrators, School Staff, Teachers
- On the Home page, select Other Math & Reading Apps under "Additional Tools."
- On the Other Math & Reading Apps page, select Product Administration, then select Download Supporting Software.
- On the left side (or top) of the page, select Support.
- The Support page can help you diagnose connection problems to the servers associated with your Renaissance site. Connection problems can prevent you from using Renaissance software.
Under Connection Details, when the test is complete, check your download and upload speed for the Renaissance site. If you are noticing slowness while using Renaissance software, the connection information can help you diagnose the cause. This test is run automatically when you come to the Support page.
Under Server Details, the diagram shows you whether you are able to connect through your school firewall to Renaissance servers used by your site. Check marks in a green circle show that you are connected; Xs in a red circle show connection problems. Below the diagram, you will see the status for Renaissance servers. Specific servers are listed if you cannot connect to them. If you are unable to connect to live chat support, you will see ! instead of an X since chat is not required to use the software.
If you need to see requirements and more information, select View the complete Renaissance Place server access requirements and details.