mathfacts-in-a-flash

Troubleshooting and Frequently Asked Questions

Troubleshooting

Resolution 1

If any programs need to be installed or updated, contact your school's technology/computer coordinator. For more information about installing software, see Installing the Necessary Software to Use MathFacts in a Flash.

Resolution 2

If you have downloaded/updated all of the required software, a pop-up blocker may be causing the error. Note: Contact your school's technology/computer coordinator before disabling a pop-up blocker.

For more information, see the Knowledge Base article 4751376.

Students must work in MathFacts in a Flash at school before they can work in Renaissance Home Connect.

When a student logs in and tries to work on two computers or tablets at the same time, MathFacts in a Flash imposes a five minute lock-out. The five minute lock-out minimizes the chance of a student working in the software on more than one computer or tablet at a time.

Possible causes

  • The student is logged in at another computer or tablet and selected the link to start working in MathFacts in a Flash.
  • The student closed the practice or test browser window before completing the test.
  • The computer or tablet the student was working on crashed or lost connection to the Renaissance server.

If any of the above scenarios occur, and the student moves to another computer or tablet, logs in, and tries to use MathFacts in a Flash, the message "This student is already logged in" will display.

Resolution

If possible, the student should log out of the second computer or tablet and return to the first computer or tablet to finish the practice or test. This assumes that the practice or test is open on the first computer or tablet.

If the session on the first computer or tablet closed unexpectedly, the student will need to wait five minutes for the lock to clear.

If a practice or test window is closed before a student completes the practice or test, the work cannot be resumed. The student has to start over from the beginning.

Teachers can print TOPS reports from the Assignment Book.

Computer or Tablet

When a practice or test is completed on a computer or tablet using MathFacts in a Flash, to see a TOPS Report of their work, students select the TOPS button. Then, to print the TOPS Report, students select the Print button.

Note: TOPS reports do not automatically print when a practice or test is completed on a computer or tablet using MathFacts in a Flash; students must select the Print button.

On tablets, additional printer setup may be required in order to print the report. The ability to print from a tablet depends on the type of tablet being used, the type of printer being used, and/or the program or system being used to connect the tablet to a printer. For assistance, contact your school's Technology/Computer Coordinator.

You may be assigned:

  • More than one user type (role/position)
  • To more than one school
  • Extra capabilities

Make sure that you are using the correct user type and/or school.

  1. Go to the Other Math & Reading Apps page.
  2. Select your name at the top of the page; then, choose Change Role.
  3. Choose the desired role or school.

Alternatively, your administrator may have changed the capabilities assigned to you.

For more information, see Capabilities.

Frequently Asked Questions

MathFacts in a Flash and Renaissance Software: General Questions

Yes.

PDF viewer (such as Adobe Reader)

To view and/or print reports, manuals, and other documents, you will need a PDF viewer (such as Adobe Reader). For more information, see Check Software Requirements.

Tablets

To use tablets with MathFacts in a Flash, you do not need to download or install an app. You must connect to your school's Renaissance Place web address and/or to your school's Renaissance Home Connect web address (found in the Renaissance Home Connect Informational Letter).

The ability to print from a tablet depends on the type of tablet being used, the type of printer being used, and/or the program or system being used to connect the tablet to a printer. Contact your Technology/Computer Coordinator for assistance.

The RPID is found on the Login page and the Downloads page.

A district administrator or school administrator adds or deletes students and sets up class enrollment. For more information, see the setup help.

On the Other Math & Reading Apps page, select Users. Select View Students; then, select the Passwords tab.

MathFacts in a Flash has several different time settings:

Internet protocol (IP) addresses identify the computer being used. IP restrictions are used to determine the computers that can connect to your school's server.

The monitor password is the password used by a teacher and/or test monitor to stop a practice or test before it is finished.

Renaissance recommends that schools set restrictions within the software such as monitor passwords and IP restrictions. Both monitor passwords and IP restrictions will help prevent working from outside the school (unless students use Renaissance Home Connect).

This is the recommendation for all schools, regardless of what devices they are using to ensure that testing takes place in a secure, monitored environment.

By default, IP restrictions are set by server administrators and/or district administrators.

For more information about IP restrictions, see this Knowledge Base article: http://support.renlearn.com/techkb/techkb/6873121e.asp

Yes, Spanish is available in MathFacts in a Flash at school and in Renaissance Home Connect.

Practicing and Testing Procedures

Change the setting of the Problem Format Preference.

Change the setting of the Question Type Preference.

Change the setting of the Time-Out Preference.

After a Practice or Test

You cannot delete a practice or test directly.

However, you can reset a level, which deletes all of the student's work on that level.

Yes.

Use the TOPS Report Preference to change when the TOPS Report prints.

Yes, with restrictions.

Practice information will not transfer.

You can only transfer information:

  • about mastered levels
  • from a class that is no longer active
  • Example: A student has advanced from grade 3 to grade 4. You can transfer the student's mastered level information from grade 3 to grade 4.

See Transferring Student Data from One Class to Another.

Once students master a level, they can always try to improve their personal best time for that level. This is known as Challenging Best Times.

When a student masters a level, the time and date for that test automatically becomes the personal best time and date for that level. This date and time will always be the Mastery Time and date; the Best Time date and time may change as the student achieves a new personal best time.

Best Times (personal best times) are not the same thing as Time Goals, which challenge students to meet progressively lower times on a level.

When students achieve new personal best times for completing a test, a congratulations message will be included on their TOPS report. For more information, see TOPS Report.

The Parent Report includes best time information: the best time achieved by the student for a level and the date the time was achieved. For more information, see Parent Report.

For more information, see Best Times.

One way is to check to see how long the student has been working on the level and the number of tests taken without success. If a students takes five or more tests without mastering the level, the student may be struggling.

Yes. MathFacts in a Flash has many practice materials that can be printed.

For more information, see Printing Practice Materials.

Benchmarks

Benchmarks are levels that students must master by a target date. Administrators (district and school) choose the target date and levels.

All users can view the Benchmarks Preference page. Only administrators (district and school) can edit the benchmark levels.

Administrators (district and school) can either use the default benchmark levels and target date, or select different levels and a different date.

The use of benchmarks is optional, but highly recommended. The Summary Dashboard uses benchmark data, which gives you a high-level overview of your students' performance. To open the Dashboard, go to the Other Math & Reading Apps page and select Summary Dashboard under Dashboards and Reporting.

You will see the Benchmarks Set for Mastery Table on many pages in the software. This table shows the benchmarks set for your school.

To view this table:

  1. Go to the Assignment Book.
  2. Select a student.
  3. Select one of these links (on the left side): Set Level, Hold/Reset, Edit Mastery Time, Add/Remove Level, or Reorder.

Levels

Yes. For more information, see Setting a Level.

When you put a level on hold, it doesn't delete any completed work.

When you reset a level, all completed work on that level is deleted.

For more information, see Holding or Resetting Levels.

Students must achieve 100% accuracy and a time score that is at or below the mastery level.

You can't change the accuracy requirement (100%), but you can change the time requirement.

For more information, see Mastery Criteria.

You can't change the accuracy requirement (100%), but you can change the time requirement.

For more information, see Mastery Criteria.

Yes. You can add levels, delete levels, and change the order of the levels.

For more information, see:

Adding or Removing Levels

Reordering Levels

Yes. When you copy levels between classes, the available levels and the order they are in are copied.

Levels that are in the class you are copying from, but not in the class you are copying into, will be added to the class that you are copying levels into.

Levels that are in the class you are copying into, but not in the class you are copying from, will be removed from the class that you are copying levels into. The students' work, including Mastered levels, is deleted for the levels that will be removed.

For more information, see Copying Levels Between Classes.

Renaissance Home Connect

Students must work in MathFacts in a Flash at school before they can work in Renaissance Home Connect.

No. Renaissance Home Connect uses a different website address (URL) than that used by Renaissance Place.

The Informational Letter (a Renaissance Home Connect report) contains the URL. This letter is meant to be shared with parents and students.

The Assignment Book does not show work done using Renaissance Home Connect. The Assignment Book does show work done using MathFacts in a Flash at school.

Yes. Two MathFacts in a Flash reports help teachers track work done by students in Renaissance Home Connect:

For both reports, teachers can choose to include Practice Summaries for Renaissance Home Connect.

Tablets

Tablets (seven inches or larger), using a supported browser.

For current system requirements, see: http://www.renaissance.com/system-requirements/.

No. MathFacts in a Flash is a web-based application. It does not need to be downloaded or installed.

To use MathFacts in a Flash on a tablet, you must either connect to your school's Renaissance web address and/or to your school's Renaissance Home Connect web address (found in the Renaissance Home Connect Informational Letter).

To use a tablet with MathFacts in a Flash, you must be connected to either your school's Renaissance web address or to your school's Renaissance Home Connect address (found in the Renaissance Home Connect Informational Letter).

Be sure to review the FAQ: What are IP Restrictions and Monitor Passwords and why should I use them? (above).

At this time, Renaissance software has not been optimized for use on tablets or mobile devices. Teachers may be able to successfully connect, but they may have unexpected results when viewing screens or performing tasks.

Yes, by connecting to Renaissance Home Connect.

However, students can only practice from home; they cannot test (master levels).

Be sure to review the FAQ: What are IP Restrictions and Monitor Passwords and why should I use them? (above).

The Renaissance ID is found on the Login page (where you log in) and the Downloads page.

No. Work done using tablets is not identified as such; the work is tracked the same as work done on a computer or laptop.

For work done using a tablet and Renaissance Home Connect, see the previous question.