Troubleshooting and Frequently Asked Questions (FAQs)


Resolution 1

If any programs need to be installed or updated, contact your school's technology/computer coordinator.

For more information, see Installing the Necessary Software to Use English in a Flash.

Resolution 2

If you have downloaded/updated all of the required software, a pop-up blocker may be causing the error.

Note: Before disabling a pop-up blocker, contact your school's technology/computer coordinator.

For more information, see the Knowledge Base article 4751376.

Ask your administrator to make sure that products have been assigned to the related class and that your students are enrolled in a class. For more information about new school year setup, see Getting Ready for a New School Year.

Frequently Asked Questions (FAQs)

Students may be temporarily locked out of all Renaissance software if they attempt to log in too many times with an incorrect password.

If an account is locked, it will automatically be unlocked after 5 minutes.

You can also unlock a student account immediately when you view or edit a student's information; see Clearing Locks for Students.

To stop a lesson or quiz before finishing the lesson or quiz, select the button.

Unfinished lessons can be completed later.

  • If the student saw less than 90 items, the entire lesson will be repeated.
  • If the student saw more than 90 items, the student will only see sets of items that were not shown before the lesson was stopped.

Unfinished quizzes can be finished at a later time. The next time the student logs in, the program will start the quiz over.

Yes; use the Student Progress Chart.

To find this form, on the Math & Other Apps page, select English in a Flash, then Resources. Under Classroom Resources, select Resources. Under Forms and Charts, select Student Progress Chart.

Use the data from the student's feedback screens to complete the Student Progress Charts. There is a chart for Words learned and one for Phrases, Sentences and Dialogs. Each chart will be completed using the same steps.

  • Goal for the Words chart is to learn 75 out of 90 words per chapter.
  • Goal for the Phrases, Sentences and Dialogs chart is to learn 70 out of 80 per chapter.

Starting with Chapter 1:

  1. Take the number of correct answers from the Pretest, Quiz or Review and shade/color in the same number of squares starting from the bottom. If the correct number was 17, shade/color 0-17 on the chart, this is demonstrated on the example chart.
  2. In the shaded/colored area write the number earned for that Pretest, Quiz or Review.
  3. Continue shading/coloring after each Pretest, Quiz or Review using a different color each time to help identify the number of correct answers earned for each session.
  4. After each session the student will be able to see their progress towards achieving the goal.
  5. Continue these steps until the chapter has been completed. Then repeat the same steps for each additional chapter.

Use Teacher Mode.

Teacher Mode lets you use the software without collecting data (test scores or other information on individual students).

Optimal: 15 minutes per day, four to five days per week.

Minimum: 15 minutes per day, three days per week.

You may need to encourage your students to use this approach; the lessons may initially seem long or tedious because they contain a great deal of repetition and nothing for students "to do". Students themselves will soon begin to notice how quickly their vocabulary grows and their listening comprehension improves.

Use the Status of the Class Record Sheet to help you keep track of students and who you talk to each day.

To find this form:

  1. On the Home page, select Other Math & Reading Apps.
  2. On the Other Math & Reading Apps page, select English in a Flash, then Resources.
  3. Under Classroom Resources, select Resources.
  4. Under Forms and Charts, select Status of the Class Record Sheet.

You may want to include this form in an English in a Flash resource binder along with the list of your students' user names and passwords and Getting Results with English in a Flash.

English in a Flash consists of three libraries that provide exposure to comprehensible input containing over 4,000 vocabulary words. In addition to the 1,350 words taught explicitly in each library, several hundred more are covered implicitly. In all, English in a Flash includes approximately 6,000 vocabulary words.


Note: We recommend that students use the recommended reading lists following completion of English in a Flash Library 1, chapter 9.

The most current recommended reading lists are available through Accelerated Reader Bookfinder (www.arbookfind.com).

For more information, see Recommended Reading Lists for English in a Flash.

Yes. For more information, see Installing the Necessary Software to Use English in a Flash.

Adobe Flash Player must be installed on any desktop computer or laptop used by students to take English in a Flash tests. English in a Flash checks for the Adobe Flash Player whenever a student tries to work in English in a Flash. If the computer does not have the player installed, the student will see the Checking Setup page, which tells the student to ask for help. Adobe Flash Player can be installed from the Downloads Page.

To view or print reports, a PDF Viewer (such as Adobe Reader) must be installed on the desktop computer or laptop being used (certain Macintosh computers can use Preview instead). Adobe Reader can be installed from:

  • the Downloads page
  • the Reports page (On the bottom of the page, select Get Adobe Reader to go to a site where you can download Adobe Reader.)