Troubleshooting: Accelerated Reader
While using Accelerated Reader, you can use this page to find solutions to issues you might experience. For further assistance, see Need More Help.
See one of the following topics to unlock students:
The connection to the server may have been lost. If there are connection problems between the server which is hosting Renaissance software and the computer that the student is quizzing on, the quiz may be interrupted or canceled.
The student capacity limit may have been reached.
Restrictions or blocks may be set up. Check the message to see whether quizzing may be blocked by date and time, book level, or interest level. (These restrictions are set in the preferences.)
- The student may not be able to log in because his or her account is locked and the lock needs to be cleared.
Pop-up blocking software is preventing your Renaissance software from functioning as designed. To prevent issues with pop-up blockers, you will need to either disable or uninstall your pop-up blocker, or allow pop-ups from your Renaissance site.
For more information about disabling the pop-up blocker, see http://support.renaissance.com/techkb/techkb/4751376e.asp in the Renaissance Knowledge Base.
The marking period displayed on Accelerated Reader TOPS reports and in Renaissance Home Connect is determined as follows:
The school marking period that includes the date the quiz was taken, or today's date in Renaissance Home Connect.
If more than one school marking period includes the date the quiz was taken, or today's date in Renaissance Home Connect, the one with the closest end date is used.
If more than one school marking period includes the date and they have the same end date, the shortest marking period is used.
If multiple school marking periods cover the same date range, the first one that was added in Renaissance software is used.